S91BOX Privacy Policy

S91 may collect personal information needed to create and manage accounts, verify users, process transactions, arrange applicable prize deliveries and provide Platform services. The information collected depends on how a user interacts with the Platform.

Account Information

Account information may include the user’s full name, email address, phone number and date of birth where required. This information may be used in connection with account management and other Platform requirements.

Identity Verification Information

Where identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents. The information requested may vary according to the applicable verification requirements.

Payment and Transaction Information

S91 may collect information relating to a user’s payment method, transaction history and withdrawals when users conduct transactions through the Platform.

Shipping Information

When physical prize delivery applies, S91 may collect the recipient’s name, shipping address and contact number so that the relevant prize can be delivered.

When users access or use S91, certain technical and usage information may be collected automatically. This helps the Platform support security, monitor usage and improve performance.

Device and Browser Information

Automatically collected information may include device information, browser information and IP address associated with access to the Platform.

Cookies and Usage Records

S91 may also collect cookies, login records, usage activity and system logs. These records can help the Platform maintain security and improve its performance.

Under the S91BOX Privacy Policy, collected information may be used to operate Platform services, support transactions, protect users and provide assistance. S91 states that personal information will only be used for legitimate business purposes.

Account Creation and Management

Personal information may be used to create and manage a user’s account and support the account-related services available through the Platform.

Payments and Withdrawals

Relevant personal and transaction information may be used to process payments and withdrawals and support the administration of Platform transactions.

Identity Verification

Where verification is required, personal information and supporting documents may be used to verify a user’s identity.

Physical Prize Delivery

Recipient and shipping information may be used to arrange and complete the delivery of physical prizes where applicable.

Fraud Prevention and Platform Security

Information may be used to help prevent fraud and abuse, protect Platform operations and maintain account and transaction security.

Platform Improvement and Notifications

S91 may use relevant information to improve its products and services and to send users important Platform notifications.

Customer Support

Personal and account information may be used where necessary to respond to questions and provide customer support through S91’s official support channels.

S91 does not sell users’ personal information. Information may only be shared where necessary to provide services, operate the Platform or satisfy applicable legal requirements.

Payment Service Providers

Relevant information may be shared with payment service providers where necessary to facilitate and process Platform transactions.

Logistics Partners

Where a physical prize requires delivery, relevant recipient and shipping information may be shared with logistics partners for fulfilment purposes.

Identity Verification Providers

Information may be shared with identity verification providers when verification is required by the Platform.

Professional Advisers

S91 may share relevant information with professional advisers when necessary for legitimate Platform or business purposes.

Government Authorities

Personal information may be disclosed to government authorities where such disclosure is required by law.

S91 implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration or disclosure.

Protecting Personal Information

Security measures are used to help safeguard information collected and maintained through the Platform. However, no online system or method of electronic storage can guarantee absolute security.

User Awareness

Because absolute online security cannot be guaranteed, users should also take appropriate care when accessing their accounts and handling their personal and login information.

Subject to applicable laws, users may have certain rights regarding the personal information maintained by S91. The availability of a particular request may depend on applicable legal and legitimate business requirements.

Access Your Personal Information

Users may request access to personal information held by S91, subject to applicable laws.

Correct Inaccurate Information

Users may request the correction of personal information that is inaccurate. Keeping account information accurate helps ensure that relevant Platform records remain current.

Delete Account Information

Users may request deletion of their account information, subject to applicable laws and any information that S91 is required or permitted to retain.

Withdraw Marketing Consent

Users may request to withdraw marketing consent where applicable. This does not affect information that must be processed or retained for other legitimate or legally required purposes.

Information Retention

Certain information may continue to be retained where required by law or where retention is necessary for legitimate business purposes.

S91 may update this Privacy Policy from time to time. The latest version of the policy will be published on the Platform so users can review the current information-handling practices.

Reviewing the Latest Policy

Users should refer to the version currently published on the Platform when reviewing how S91 collects, uses, stores, protects and shares personal information.

What personal information does S91BOX collect?

Depending on the services used, S91 may collect account information, identity verification documents, payment and withdrawal information, shipping information, and automatically collected technical and usage information.

Does S91BOX collect identity verification documents?

Where identity verification is required, S91 may request an NRIC or passport, selfie verification, proof of address or other supporting documents.

Does S91BOX automatically collect device information?

Yes. The Platform may automatically collect device and browser information, IP addresses, cookies, login records, usage activity and system logs.

How does S91BOX use personal information?

Information may be used to manage accounts, process payments and withdrawals, deliver applicable physical prizes, verify identity, prevent fraud and abuse, improve services, provide important notifications and support users.

Does S91BOX sell personal information?

No. According to this Privacy Policy, S91 does not sell users’ personal information.

Who may S91BOX share information with?

Where necessary, information may be shared with payment service providers, logistics partners, identity verification providers, professional advisers and government authorities where required by law.

How does S91BOX protect personal data?

S91 uses reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration or disclosure. No online system, however, can guarantee absolute security.

Can I request access to or correction of my information?

Subject to applicable laws, users may request access to their personal information and correction of inaccurate information.

Can I request deletion of my account information?

Subject to applicable laws, users may request deletion of their account information. Certain information may still be retained where required by law or for legitimate business purposes.

Can the S91BOX Privacy Policy change?

Yes. The Privacy Policy may be updated from time to time, and the latest version will be published on the Platform.

If you have questions about the S91BOX Privacy Policy, personal information or the Platform’s privacy practices, contact S91 Customer Support through the official communication channels available on the Platform.