S91BOX Terms of Service

Users must be at least 18 years of age to access and use the Platform. Users must provide complete, accurate and up-to-date registration information, comply with applicable laws and regulations, and complete identity verification (KYC) when requested by the Platform.

S91 reserves the right to suspend or restrict accounts that do not meet these eligibility requirements.

One Account Per User

Each user may register and maintain only one account. Multiple accounts must not be created or operated to obtain unfair advantages or otherwise circumvent Platform rules.

Account Security and Responsibility

Users are responsible for keeping their login credentials secure, maintaining the confidentiality of their accounts and all activities conducted under their accounts. Accounts must not be shared, sold or transferred to another person.

Account Suspension or Termination

S91 may suspend, restrict or permanently terminate accounts involved in fraudulent activity, promotion abuse, multiple account creation or other violations of these Terms.

S91 provides online services that may include Blind Box purchases, digital collectibles, buyback services, promotional campaigns, reward programs, physical prize redemption where applicable, and withdrawal services for eligible balances.

The Platform may modify, suspend or discontinue a service without prior notice. Availability may therefore vary depending on the service or feature offered at the relevant time.

Every Completed Purchase Includes a Prize

Every completed Blind Box purchase guarantees one prize. Prize results are randomly generated by the Platform’s system, while the applicable prize probabilities are displayed on the corresponding product page.

Prize Results and Probabilities

Once a purchase has been completed, its prize result cannot be modified, exchanged or manually influenced. Winner records are publicly displayed on the relevant product page for transparency.

Blind Box Prize Pools

Each Blind Box prize pool contains a fixed quantity of prizes. Once all prizes in the current pool have been claimed, a new prize pool automatically becomes available. S91 states that its Blind Box system is intended to provide a fair and transparent experience for users.

Review Payment Details Before Confirmation

Users are responsible for checking the relevant payment details before confirming a transaction. A payment should only be completed after the amount and other transaction information have been reviewed.

Successful Payments and Top-Up Balances

Successful payments are final. Top-up balances are non-refundable unless otherwise required under applicable law, and payment processing remains subject to the policies of the selected payment provider.

Suspicious Transactions

S91 reserves the right to reject or cancel transactions identified as suspicious for security purposes.

Eligible Prize Buyback

Certain prizes may be eligible for the Platform’s Buyback feature. Where Buyback is available, the applicable value is determined by S91 and may change without prior notice.

Buyback Processing Fee

Buyback transactions are final once confirmed. All RM1 Purchase Buyback transactions are subject to a 10% processing fee, and balances obtained through Buyback remain subject to the Platform’s withdrawal rules.

Eligible Withdrawable Balances

Only balances designated by the Platform as withdrawable are eligible for withdrawal. A user may be required to complete identity verification (KYC) before a withdrawal can be processed.

Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

Security Screening and Risk Assessment

Withdrawal requests are subject to security screening and risk assessment. S91 may delay, reject, suspend or cancel a withdrawal request where suspicious activity, fraud, regulatory concerns or security risks are identified.

Campaign and Referral Rules

S91 may provide promotional events, reward campaigns, referral programs and limited-time activities. Participation is governed by the specific campaign rules published on the Platform.

Campaign Changes and Disqualification

S91 reserves the right to modify campaign mechanics, cancel or suspend campaigns, disqualify users involved in fraudulent or abusive activities, and revoke rewards obtained through violations of campaign rules.

Prohibited Account and Platform Activities

Users must not create or operate multiple accounts, use bots, scripts or automated tools, abuse promotions or referral programs, manipulate prize systems or Platform activities, or submit false information.

Fraud, Illegal Activity and Intellectual Property

Users must not conduct illegal, fraudulent or deceptive activities or infringe the intellectual property rights of S91 or any third party. Violations may result in account suspension, reward forfeiture or permanent account termination.

Platform content, including logos, graphics, images, software, text, product information and Platform design, belongs to S91 or its licensors and is protected by applicable intellectual property laws.

Platform content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

S91 aims to maintain Platform availability, but temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond the Platform’s reasonable control.

S91 shall not be liable for losses arising from temporary service interruptions, subject to applicable law.

To the maximum extent permitted by law, S91 shall not be liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Nothing in these Terms limits or excludes rights that cannot legally be excluded under applicable law.

S91 may revise these Terms from time to time. Updated Terms become effective immediately upon publication on the Platform. Continued use of the Platform after an updated version is published constitutes acceptance of the revised Terms.

Laws of Malaysia

These Terms are governed by and interpreted in accordance with the laws of Malaysia.

Dispute Resolution

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to the competent courts of Malaysia.

How old must I be to use S91BOX?

Users must be at least 18 years old and satisfy the other eligibility requirements stated in these Terms.

Can I create more than one S91BOX account?

No. Each user may register and maintain only one account. Creating multiple accounts may lead to account suspension, restriction or permanent termination.

Does every completed Blind Box purchase receive a prize?

Yes. Under the stated Blind Box rules, every completed purchase guarantees one prize, with the result generated randomly by the Platform’s system.

Can a completed Blind Box result be changed?

No. Once a purchase has been completed, its prize result cannot be modified, exchanged or manually influenced.

Are S91BOX top-up balances refundable?

Successful payments are final, and top-up balances are non-refundable unless otherwise required by applicable law.

Is there a fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

How many withdrawals can I request per day?

Users may submit up to three withdrawal requests per calendar day, subject to the Platform’s withdrawal requirements.

What is the daily withdrawal limit?

The maximum cumulative withdrawal amount is RM10,000 per calendar day. Only balances designated as withdrawable by the Platform are eligible.

Can S91BOX request KYC verification?

Yes. Identity verification (KYC) may be requested as an eligibility requirement and may also be required before processing withdrawals.

Can S91 change its promotional campaigns?

Yes. S91 may modify campaign mechanics or cancel or suspend campaigns. Each promotion is also subject to the specific campaign rules published on the Platform.

If you have questions about the S91BOX Terms of Service, contact S91 through the official customer support channels available on the Platform.